Privacy Policy

1. Who We Are

Pasu Collective is an interior design studio based in Kuala Lumpur, Malaysia. Our registered business address is 40 Jalan Bukit Pantai, 59100 Kuala Lumpur. You may reach us at [email protected] or by calling +60 3-2282 3756.

For the purposes of applicable data protection law in Malaysia, Pasu Collective acts as the data controller for personal information collected through this website and in the provision of our design services.

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2. What Information We Collect

We collect personal information only when it is necessary and relevant to the services we provide or the communications you initiate with us. The categories of information we may collect include:

2.1 Information You Provide Directly

• Your name and contact details (email address, phone number)
• Your property address or project location, where relevant to a design engagement
• Details about your project, space, and preferences shared through consultation forms or direct correspondence
• Communications you send to us by email, phone, or through our website contact form

2.2 Information Collected Automatically

• Website usage data such as pages visited, time spent, and navigation paths, collected via analytics tools
• Technical information including your browser type, operating system, and approximate location (derived from IP address)
• Cookie data, as described in our Cookie Policy

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3. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to enquiries and communicate with you about your project
• To deliver our interior design services, including site assessments, design proposals, and project coordination
• To prepare and send invoices and manage our business relationship with you
• To improve the content and usability of our website based on aggregated usage patterns
• To comply with our legal and regulatory obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA)

We do not use your personal information for automated decision-making or profiling purposes.

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4. Legal Basis for Processing

We process your personal information on the following grounds:

• Contractual necessity — processing required to enter into or perform a service agreement with you
• Legitimate interests — improving our website, communicating about services you have expressed interest in, and maintaining the security of our systems
• Consent — where you have provided explicit consent, such as agreeing to receive updates or allowing certain cookies
• Legal obligation — where processing is required to fulfil a duty imposed by Malaysian law

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5. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party. We may share information in the following limited circumstances:

• Service providers — we work with trusted third-party tools for website hosting, analytics, and project management. These parties process data only on our behalf and in accordance with our instructions.
• Craftspeople and contractors — for Kiln-to-Completion Support engagements, we may share relevant project details (such as a property address) with the contractors and craftspeople coordinating your project. We do not share your contact details without your knowledge.
• Legal compliance — we may disclose information if required to do so by law or in response to a valid legal request.

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6. Data Retention

We retain personal information only for as long as is necessary for the purposes described in this policy, or as required by Malaysian law. Correspondence and project records are typically retained for a period of seven years following the conclusion of a project or enquiry, after which they are securely deleted or anonymised.

Website analytics data is retained in aggregated, non-identifiable form for internal reporting purposes.

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7. Data Security

We take reasonable technical and organisational steps to protect the personal information we hold against unauthorised access, loss, or misuse. Our website uses HTTPS encryption for all data in transit. Internal access to client data is restricted to staff members who need it for their work.

No method of transmission over the internet is entirely without risk. If you have reason to believe your information has been compromised, please contact us immediately at [email protected].

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8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent where processing is based on your consent
• Request that we cease processing your data for direct marketing purposes
• Lodge a complaint with the relevant authority if you believe your rights have been infringed

To exercise any of these rights, please write to us at [email protected]. We will respond within a reasonable time and in accordance with applicable law.

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9. Third-Party Links

Our website may contain links to external websites or resources. This policy applies only to Pasu Collective's website and services. We are not responsible for the privacy practices of third-party websites, and we encourage you to read their respective privacy notices.

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10. Cookies

This website uses cookies to support its functionality and to help us understand how visitors use our site. For full details of the cookies we use and how to manage them, please see our Cookie Policy.

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11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

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12. Contact Us

If you have any questions about this policy or how we handle your personal information, you are welcome to reach out:

• Email: [email protected]
• Phone: +60 3-2282 3756
• Address: 40 Jalan Bukit Pantai, 59100 Kuala Lumpur, Malaysia
• Office hours: Monday–Friday, 9am–6pm; Saturday, 10am–3pm